Shipping and returns

What happens if I get the wrong size, can I swap it at the Festival?

Our 20 Year merchandise range is available exclusively by pre-order online and will not be stocked at the Festival Merchandise Store, with the exception of patches, which will also be available to purchase at the Festival. This means we won't have additional stock available for size exchanges or swaps.

We strongly recommend checking the size chart for each item carefully before placing your order to make sure you've selected the right size.

If you have any questions about your order, please contact our merch customer service team at customerservice@bandtshirts.com.au.

Who can I contact about my order?

You can email: customerservice@bandtshirts.com.au

Will any items sell out before the Festival?

Majority of our 20 Year merchandise range is available by pre-order only for a limited time.

Once the pre-order period closes, all of these items (except for the patches) will not be available to purchase at the Festival.

We recommend placing your order during the pre-order period if there's something you have your eye on.

Patches will be available to purchase at the Festival.

What payment methods are available?

VISA, MasterCard, PayPal (pay in one), Zip Pay, and Afterpay (split over 4 payments).

Can I return an item?

Yes. If you would like to return an item, please contact our merch customer service team at customerservice@bandtshirts.com.au.

As the 20 Year merchandise range is made to pre-order, we won't have additional stock available for exchanges or swaps. A refund may be available once your item has been returned in accordance with the returns requirements.

If you have received an incorrect or damaged item, please get in touch with our customer service team as soon as possible so they can assist.

Size or shirt not right?

Please choose your size carefully and check the size chart for each item before placing your order.

As our 20 Year merchandise is made to pre-order, additional stock will not be held for size exchanges or swaps.

If you would like to discuss returning your item, please contact customerservice@bandtshirts.com.au. Refunds may be available once the item has been returned in accordance with the returns requirements.

Wrong or damaged items

If you've received an item that is incorrect, faulty or damaged when it arrives, please contact our merch customer service team at customerservice@bandtshirts.com.au as soon as possible.

As this range is made to pre-order, replacement stock may not be available. Our customer service team will work with you to arrange the appropriate resolution.

Please note that items damaged after being worn, washed or incorrectly cared for cannot be treated as having arrived damaged. Please follow the care instructions provided with your item.

Does CMC ROCKS have a shop front I can purchase, exchange or return an item to?

CMC Rocks doesn't have a year-round shop front.

Our 20 Year merchandise range is available exclusively by pre-order online and will not be stocked at the Festival Merchandise Store, with the exception of patches, which will also be available to purchase at the Festival.

As this range is made to pre-order, exchanges and swaps are not available at the Festival. For any returns or order enquiries, please contact customerservice@bandtshirts.com.au.

IMPORT TAXES/DUTY FEES FOR OVERSEAS ORDERS

For International orders, duty fees and charges can be applied by the country of destination. Import duties and taxes are applied by the respective import customs office and are the responsibility of the receiver. These are dependent on the import regulations of the receiver's country. For more information please contact your local customs office.

UK customers please note: Customs charges are now applied to imports into the EU with a value over 15GBP.

Most of our orders are not affected by Import Taxes, however we cannot control any import taxes applied.