FAQs

  • What happens if I get the wrong size, can I swap it at the Festival?

    Yes! When you collect your order, you will be able to swap the size if you need to, provided there is available stock. We recommend checking size charts on the store site before purchasing.

    If you need to swap sizes in advance, contact merch customer service: customerservice@bandtshirts.com.au

  • Who can I contact about my order?

    You can email: customerservice@bandtshirts.com.au

  • Will any items sell out before the Festival?

    If items sell out online, rest assured there will still be available stock at the festival for all items.

  • What payment methods are available?

    VISA, MasterCard, PayPal (pay in one), Zip Pay, and Afterpay (split over 4 payments).

Returns

Can I return an item?

Yes. If you have received the wrong item or size or your order is damaged please return to the CMC Rocks Merch Store at the festival site and consult staff for replacements.

Size or shirt not right?

When you collect your order, you will be able to swap the size if you need to, provided there is available stock. We recommend checking size charts on the store site before purchasing.

If you need to swap sizes in advance, contact merch customer service: customerservice@bandtshirts.com.au

Wrong or damaged items

Please check size charts before ordering. If you received an incorrect or damaged item you can return it back to us at CMC Rocks and we will replace it with the correct one. However, an item that is damaged after it has been worn or washed will not be replaced. With this in mind, we request that all customers pay close attention to the washing instructions.

Fabric colours

Physical garments and print designs can marginally vary in colour from what is displayed online. This is due to the nature of fabrics, print techniques and digital screen capabilities on various devices. Fabric weight and thickness varies depending on garments used.

Refunds

Should you choose not to have your paid-for order fulfilled, please note refunds will only be issued for the following cases: the ordered item is out of stock, the shipment is lost, damaged goods.

Note: Refunds will only be processed once goods have been returned to the CMC Rocks Merch Store at the festival site. If the product you have ordered is unable to be supplied and an alternative product is not suitable, a full refund will be given.

All returned items are to be sent to:
CMC ROCKS
c/- LP/ATM
5/541 Graham St,
Port Melbourne,
Vic 3207 Australia.

How long will it take to get back a return or exchange?

Please allow at least 2 weeks for returns and exchanges to be processed.

Does CMC ROCKS have a shop front I can purchase, exchange or return an item to?

CMC Rocks doesn’t have a year-round shop front, but you can pre-order official merch online and collect it at the Festival Merchandise Store on-site. If you don’t pre-order, no worries - you can also buy merch in person at the Festival. Exchanges can be made at the Festival, while returns for online orders are handled by LPATM, whose warehouse isn’t open to the public.

IMPORT TAXES/DUTY FEES FOR OVERSEAS ORDERS

For International orders, duty fees and charges can be applied by the country of destination. Import duties and taxes are applied by the respective import customs office and are the responsibility of the receiver. These are dependent on the import regulations of the receiver's country. For more information please contact your local customs office.

UK customers please note: Customs charges are now applied to imports into the EU with a value over 15GBP.

Most of our orders are not affected by Import Taxes, however we cannot control any import taxes applied.